ASG smartphone Email Setup Instructions – 2/18/12

For all iPhones and Droids first delete the old ASG email account from your phone that was used before the email migration on 2/17/12. Then re-add the account per settings below. If you use a Blackberry, these settings don’t apply to you and I’ll be contacting Verizon to have your Blackberry reprogrammed remotely.

Instructions for iPhone:

1. Go to settings, “Mail, Contacts, Calendars” and choose Add Account and then tap Microsoft Exchange.

2. Enter your email address in the Email box.

3. For Domain just leave blank.

4. For Username also enter your email address.

5. For Password, enter your new email password. Note: The new email password is based on the old password except it begins with an upper case letter and ends with two equal signs. So if your old password was nb9999 then your new password is Nb9999==. We had to add at least one upper case letter and the two special characters at the end in order to meet Microsoft’s password complexity requirements. This only applies to your Outlook Email and phones; the login name and password for your PC have NOT changed.

6. For Description, you can leave blank or type ASG (this is optional).

7. Tap “Next.”

8. The iPhone will now try to automatically discover your Exchange server settings.  In the event it can’t automatically detect the settings, you will have to manually enter your server name in the window. The server name is: m.outlook.com and then tap “Next.” If it does successfully detect the settings, then tap “Next.”

9. You should then see a general account info screen (as pictured below). Please make sure Mail, Contacts and Calendars are turned ON, which they should be by default. Tap “Save.”

10. Now tap the home button and go into Mail.  You should see your new account appear, and it should show your folders and email messages within a few moments. Email is now set up. You’re done.

Instructions for Android phones:

Note: There are many variations of the Droid phones and the flow of the menu options can be different, but the settings below will work for all.

1. From the Applications menu, select Email. This application may be named Mail on some versions of Android.
   
   
2. Type your e-mail address, and your new email password, and then select Next. Note: The new email password is based on the old password except it begins with an upper case letter and ends with two equal signs. So if your old password was nb9999 then your new password is Nb9999==. We had to add at least one upper case letter and the two special characters at the end in order to meet Microsoft’s password complexity requirements. This only applies to your Outlook Email and phones; the login name and password for your PC have NOT changed.
   
   
3. Select Exchange account. This option may be named Exchange ActiveSync on some versions of Android.
   
   
4. Enter the following account information and select Next.
   
   
• Domain\Username   Type your email address in this box. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your email address in the Username box. 

Note:

On some versions of Android, you have to use the domain\username format. For example, if your email address is bgordon@aservicesgroup,com, type aservicesgroup.com\bgordon@aservicesgroup.com.

• Password   Enter the new email password as noted above. 
• Exchange Server   Enter: m.outlook.com
  
  
4. As soon as your phone verifies the server settings, the Account Options screen displays. The options available depend on the version of Android on your device. The options may include the following:
   
   
• Email checking frequency The default value is Automatic (push). When you select this option, email messages will be sent to your phone as they arrive.
• Amount to synchronize This is the amount of mail you want to keep on your mobile phone. You can choose from several length options, including One day, Three days, and One week. 
• Notify me when email arrives If you select this option, your mobile phone will notify you when you receive a new email message. 
• Sync contacts from this account If you select this option, your contacts will be synchronized between your phone and your account. 
  
  
5. Select Next and then type a name for this account and the name you want displayed when you send email to others.
   
   
6. Select Done to complete the email setup and start using your account.